Dear user, hello. Are you unable to update the Gate software? What device are you using, and is there any prompt? Could you please specify, so I can help you verify? If you are using a Huawei device, you need to download the APP first, then turn off all networks before installation. For Apple devices, you need to log in to the App Store with an Apple ID from a non-mainland China region (recommended Hong Kong region) (not logging in through settings), and then directly search for Gate to download.