I am writing to report an issue regarding a liquidation that occurred on my futures account today.
Order Type: Short Coin/Pair: HIPPOUSDT Entry Price: 0.007465 Time:** Around 08:14 AM (local time) Price at Liquidation:0.007619 Loss Before Liquidation: Around –$12 Total Balance Lost:$73 (entire account balance)
I was about to manually close my position when the price was around 0.007619, but suddenly, my entire position was liquidated instantly at the same level. I don’t understand how this happened, as the loss should have been much smaller.
Please review my trade history and liquidation details, and confirm **why my full balance was liquidated** despite the small price difference.
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LittleJia
· 11-07 04:34
Dear user, please kindly provide a screenshot of your position to the platform's online customer service for verification and assistance. You can do this by clicking the headphone icon in the top right corner on the app's homepage, then selecting "Can't find an answer? Click here." In the chat box below, type "manual" and send it, then click on "Customer Service" to get assistance.
#HIPPO Dear Gate.io Support Team,
I am writing to report an issue regarding a liquidation that occurred on my futures account today.
Order Type: Short
Coin/Pair: HIPPOUSDT
Entry Price: 0.007465
Time:** Around 08:14 AM (local time)
Price at Liquidation:0.007619
Loss Before Liquidation: Around –$12
Total Balance Lost:$73 (entire account balance)
I was about to manually close my position when the price was around 0.007619, but suddenly, my entire position was liquidated instantly at the same level. I don’t understand how this happened, as the loss should have been much smaller.
Please review my trade history and liquidation details, and confirm **why my full balance was liquidated** despite the small price difference.
Looking forward to your detailed clarification.
Thank you for your assistance.