T-Mobile, Verizon and AT&T will probably have to make call centers speak great English again

The FCC is moving to mandate that call centers for major US carriers like T-Mobile, Verizon, and AT&T either return to the US or employ overseas workers who are highly proficient in English. This initiative follows widespread customer dissatisfaction with language barriers and support quality from foreign-based call centers, as highlighted by a PhoneArena poll showing 91% of respondents experienced issues. The proposed rules aim to increase consumer control and transparency by requiring disclosure of overseas call handling, the right to transfer to a domestic center, and limiting the volume of international support calls, potentially also restricting sensitive transactions to US-based centers.