【3690】Meituan App Accused of Deleting User Photos and Videos　Meituan Customer Service Responds: Third-Party SDK Plugin Malfunction Caused It, Already Emergency Fixed　Estimated to Affect Hundreds of Users

Meituan (03690) Recently involved in a privacy security controversy, with some Chinese media reporting that multiple Android users have complained about receiving system alerts on their phones stating, “Detected ‘Meituan’ has deleted photos and videos.” Meituan customer service told this publication that over 180 users have contacted customer support, with an estimated potential impact on hundreds of users. The company has conducted an emergency fix and recommends affected users restore deleted files from the album recycle bin.

We are currently inquiring about the incident with Meituan and have not yet received a response.

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Meituan customer service stated that the issue mainly occurs in rare cases on Android systems when the app’s automatic cache clearing encounters conflicts with third-party SDKs, leading to abnormal behavior. Customer service clarified that this problem only affects the user’s local device system; Meituan app does not read, store, or transfer any user personal data, and user privacy and account information remain unaffected.

It is understood that after discovering the issue, Meituan established a dedicated technical support team, working with professional security technology teams to help affected users recover their data. Currently, Meituan customer service has apologized to each affected user and will bear all costs and compensate for any losses.

User: Mobile files experiencing “mass” deletion

Reports indicate that some users have experienced “mass” deletion of photos, short videos, and even audio recordings in their albums, involving anywhere from dozens to thousands of files. Customer service recommends that affected users restore deleted photos from the album recycle bin.