HSBC appoints first chief AI officer

ChainWatcher · 2026-03-24T10:52:57+00:00

HSBC is focusing on deploying AI across the bank by making generative AI tools available to staff for improved customer service. CEO Georges Elhedery emphasizes the bank's commitment to personalized services. New appointments and partnerships aim to enhance technology and AI capabilities.

ChainWatcher

2026-03-24 10:52:57

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The appointment comes as part of a wider focus on deploying AI at scale across HSBC by making generative AI tools available to all staff to simplify processes, procedures and policies, and equip front-line with AI tools aimed at delivering more personalised services.

Georges Elhedery, group CEO, HSBC says: “Our customers increasingly expect their bank to deliver services uniquely aligned to their specific needs, and fast. That’s why we’re building a bank that is designed for the future. AI plays a key role in how we get there."

HSBC in December signed a multi-year deal with Mistral AI to accelerate the use of generative artificial intelligence across the bank.

Says Rice: “AI is going to play an ever-increasing role in HSBC’s future plans, so I am thrilled to take on this new role to help us drive forward our transformation agenda.”

In addition to Rice’s appointment, HSBC is also expanding the remit of Mario Shamtani in his role as chief technology officer to strengthen its technology foundations to deploy AI at scale. This includes modernising core platforms, building a central AI framework that staff can use to access a range of models, and formulating strategic partnerships with third party providers.

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