How to Exit from P2P Merchant Status on Gate (Web) ｜ Gate

Applicable Scope

This guide applies to Gate Web
Before you start: Ensure all transactions are settled and your account has no unresolved orders or disputes
Estimated time: 5 mins

Objective

This guide will walk you through how to submit an exit request from P2P merchant status and complete the exit process on Gate Web.

Steps

Step 1: Access the P2P Merchant Exit Portal

1. Navigate to P2P User Center.
2. Go to Settings.
3. Select "P2P Merchant Exit".

Step 2: Submit Exit Request

1. Click to apply for merchant exit.
2. The system will automatically check your account for:
   • Open orders
   • Pending disputes
   • Active advertisements
3. Review the exit process information displayed on the page.
4. Click "Confirm and Continue" to proceed to the next step.

Step 3: Select Exit Reason

Choose your reason for exiting from the following options:

1. I no longer wish to engage in P2P trading, though I may return in the future.
2. I would like to continue P2P trading but need to unlock my funds now.
3. I need to exit due to a personal emergency.
4. I'm dissatisfied with the platform's services and plan to leave.
5. Other reasons [Please specify].

Step 4: Confirm Exit Request Submission

After selecting your reason, a pop-up will appear confirming that your request has been successfully submitted.

Step 5: Monitor Exit Progress

Your application status will be updated to one of the following:

• Pending Review: Review is expected to be completed within 1-5 working days. During this status, you cannot post new advertisements.
• Exit in Progress: View the expected completion date and deposit return details.
• Review Failed: You can re-initiate the exit request process from this status.

Step 6: Cancel Exit Request (Optional)

If your status is "Pending Review", you can:

1. Cancel your exit request.
2. Restore your merchant status.
3. Continue posting advertisements.

Notes

• If you have deposited a security fund as a merchant, the deposit will be refunded via the original payment method after your exit request is approved. The refund processing time may vary based on specific circumstances.
• If your account has any risk issues or irregularities, the P2P Manager will assist you in resolving them before processing your exit request.
• Once the exit request is approved, your merchant privileges will be terminated, and your account will revert to standard user status.
• For more details about security deposits, please refer to: Security Deposit FAQs.

FAQ

Q1: How long does it take to process my exit request?

A: The review process typically takes 1-5 working days. Once approved, the exit will be processed, and if applicable, your security deposit will be refunded via the original payment method.

Q2: Why was my exit request rejected?

A: Common reasons for rejection include unresolved orders, pending disputes, active advertisements, or account risk issues. If your application continues to fail after resubmission, please contact Customer Support for further assistance.

Q3: Can I become a merchant again after exiting?

A: Yes, you can reapply for merchant status in the future by following the standard merchant application process.

Q4: What happens to my security deposit after I exit?

A: If you deposited a security fund, it will be refunded via the original payment method after your exit request is approved. The refund processing time may vary based on specific circumstances.

Q5: Can I still trade on P2P after exiting merchant status?

A: Yes, exiting merchant status only removes your merchant privileges. Your account will revert to standard user status, and you can continue to buy and sell as a regular P2P user.

Disclaimer

The content provided herein is for reference and educational purposes only and does not constitute any financial, investment, trading, or legal advice, nor does it constitute an offer or solicitation to buy or sell any digital assets. Gate makes no express or implied representations or warranties regarding the accuracy, completeness, or timeliness of the information contained herein. Product features, interfaces, rules, and fee structures may be updated or adjusted at any time. Please refer to the latest announcements and the actual information displayed on the Gate platform for the most accurate details.
Digital asset investments involve significant risk, and prices may fluctuate substantially. You may lose the entire amount of your investment. Please make decisions cautiously based on your own financial situation and risk tolerance after fully understanding the associated risks. If necessary, you are advised to consult an independent professional financial or legal advisor.
For more information about potential risks, please refer to Gate's Risk Disclosure and User Agreement.